Personal Information
At Trazooka Limited, we highly prioritize your privacy and are fully committed to protecting your personal information. This policy outlines our procedures for handling the data we receive through different channels like our website, call center, and any upcoming digital platforms. The personal information you provide online is secured through Secure Socket Layer (SSL) technology, ensuring both privacy and secure transmission. We securely store this data on protected file servers shielded by industry-standard firewalls. The information we collect may include details about you or others in your group, such as names, contact information, payment details, special requirements (pertaining to disabilities or medical conditions affecting arrangements), and dietary preferences (potentially disclosing religious beliefs). It’s essential that all members of your group are aware of this policy and agree to your representation in our interactions. Some collected details, such as health or religious information, may be considered ‘sensitive personal data’ according to the Data Protection Act 1998. We gather this information to cater to your needs or act in your best interest, always seeking your explicit consent before obtaining any sensitive personal data.
How We Collect Information
We gather your personal information at Trazooka UK through various channels as part of our interaction with you. This typically happens when you:
- Reach out to us through in-person interactions, telephone calls, letters, or emails.
- Visit our websites.
- Engage with us on social media platforms.
Moreover, we may collect your personal information when you:
- Purchase or inquire about travel arrangements or other products and services.
- Participate in competitions or register for promotions.
- Subscribe to receive marketing communications, such as e-newsletters.
- Request brochures or other information.
- Utilize our services on social media.
- Provide feedback or complete surveys, unless you choose to remain anonymous.
In certain instances, it may be necessary to obtain personal information about you from a third party, especially when someone else makes a travel booking on your behalf. In such cases, we rely on the authority of the person making the booking to act on behalf of all passengers and ensure their consent for us to collect, use, and disclose their personal information.
We strive to maintain the accuracy of your personal information, and your prompt communication regarding any changes or inaccuracies is appreciated. While we aim to store your data securely, we cannot be held responsible for losses arising from incorrect or incomplete information provided by you or on your behalf.
Your personally identifiable information is used solely for the purpose or service for which it was submitted. It is not publicly accessible and is accessed by Trazooka UK only when necessary, such as responding to your inquiries or managing your bookings. With your consent, we may also use your data for marketing purposes, ensuring compliance with applicable laws and regulations.
When processing bookings, we collect specific personal details required for the lawful basis of retaining information. This may include names, addresses, passport details, payment information, and special requirements related to disabilities or medical conditions. Security measures are diligently implemented to protect this information, and it will not be stored longer than necessary.
Additionally, we collect personal and insurance information at the beginning of your journey, followed by a client questionnaire after your travels. You may be invited to share your experiences on trusted review websites, and we may also share these reviews on your behalf.
Payment Details
During the booking process, we will gather your payment information, including credit card details. Trazooka UK will solely utilize this information to facilitate payment for the services provided, and your credit card details will be promptly removed from our servers. Periodically, we may reach out to you via telephone to verify these details. It’s important to note that Trazooka UK will never request your payment details through email. We strongly advise against transmitting such information via email and encourage you to utilize our secure payment portal for entering your credit card details.
With Whom Do We Share Your Information?
We may share your information with pertinent third parties, including but not limited to:
- Airlines
- Overseas tour companies or travel service providers
- IT systems administrators
- Electronic network administrators
- Payment processors
Certain details must be shared with the relevant suppliers involved in your travel arrangements, such as airlines, hotels, and transport companies. When disclosing your personal information to overseas third parties, we ensure that they adhere to appropriate confidentiality standards and implement necessary security measures.
Data Protection
The General Data Protection Regulation (GDPR) is a European Union law designed to safeguard the privacy of EU citizens. It emphasizes granting individuals control over their data.
In adherence to this regulation, Trazooka UK enables customers to inquire, retrieve, or gain insight into the purposes for which their information is utilized.
If you decide to exercise your right to subject access, informing us of a change in your preference regarding our access to your personal information, you can request a copy of the data we hold about you. Additionally, you have the option to request the erasure of your information or stipulate restrictions on our future access. To initiate any of these actions, you can use the provided link or make a request through our Help Centre.
Photographs, Videos & Feedback Policy
Any photograph or video capturing your image or likeness taken during your holiday may be utilized by Trazooka UK for promotional and marketing purposes across various media channels, including but not limited to booklets, advertising campaigns, websites, and social media platforms, without any charge.
Feedback provided to Trazooka UK may also be incorporated in both print and online materials for marketing and advertising purposes. This includes third-party review sites and questionnaires submitted to us post-tour.
Moreover, any photographs, videos, or text shared with Trazooka UK must be the client’s original content. By submitting such content, the client agrees to allow Trazooka UK to use it for advertising and marketing purposes.
Links To Other Websites
Trazooka UK website may include links to other websites for your convenience. However, once you click on a link and exit our site, it’s important to acknowledge that we do not have control over that external website. Consequently, we cannot take responsibility for safeguarding any information you disclose while visiting such a site. Kindly ensure that you review the privacy statement relevant to the specific website before sharing any personal information.
Cookies
Cookies, small digital signature files, are stored by your web browser to record preferences during website visits and track return visits to our sites.
On the website, we employ both “session” cookies and “persistent” cookies. Session cookies are deleted when you close your browser, while persistent cookies remain stored on your computer until deleted or until reaching a specified expiry date.
Session cookies serve the following purposes:
- Monitor items in your shopping basket.
- Prevent fraud and enhance website security.
- Keep track of your navigation on the website.
Security Of Your Personal Information
We implement sensible technical and organizational measures to mitigate the risk of loss, misuse, or alteration of the personal information you provide.
All personal information transmitted to us over the internet is safeguarded through Secure Socket Layer (SSL) technology, as well as password and firewall protection.
Nevertheless, given the inherent characteristics of the Internet, we cannot assure the absolute security of data transmitted over the internet.It is your responsibility to maintain the confidentiality of your password and user details. We will not request your password, except during the login process on the website.
Legal Disclaimer
Trazooka UK retains the right to utilize or disclose information when necessary to comply with any law, regulation, legal request, safeguard the site’s integrity, fulfill your requests, or cooperate in a legal investigation.
Under certain restricted circumstances, we may be compelled by law to share specific personal data, potentially including yours, if we are engaged in legal proceedings or adhering to legal obligations, such as a court order or government authority instructions.
Manage Your Preference
We value your privacy and provide you with the option to opt-out of receiving specific information announcements. Users can choose to stop receiving any or all communications from Trazooka UK by reaching out to us through the following:
Email: [email protected]
Phone: 0208 135 6609
Policy Amendments
We maintain the right to periodically update our privacy policy and make adjustments as needed. In such cases, the revised version will be posted on our website. We strongly urge you to fulfil your responsibility by checking in periodically to stay informed about the latest terms and conditions in our policy. Regular visits to our privacy policy page help mitigate any concerns that may arise if you feel there has been a violation or breach of your privacy.