A. Agreement

Upon making your booking, we will facilitate your contract with each third-party supplier (e.g., tour operator, airline, cruise operator, accommodation provider, car hire provider, and transfer provider) specified on your booking confirmation. The contract takes effect upon the issuance of the booking confirmation.

Your booking with us is governed by these Booking Conditions and the terms of the third-party suppliers, each having its own terms and conditions that regulate the services they offer. You are obligated by both sets of conditions. In case of any conflict between a supplier’s terms and our Booking Conditions, the supplier’s conflicting term will prevail, unless English law deems it invalid or unenforceable. Some supplier conditions may limit or exclude liability, applying to both our contract with them and, consequently, our liability to you. Supplier terms are often subject to international conventions that also restrict their (and our) liability. Copies of relevant supplier terms, conditions, and applicable international conventions are available upon request.

As an agent, we disclaim responsibility for the actions or negligence of suppliers or the travel services they provide, except when we organize your package holiday under the Package Travel Regulations. In such cases, we assume responsibility for those travel services in line with Section 2 of these Booking Conditions.

B. Package Bookings 

When we offer and sell two or more specified travel services for the same trip or holiday, it constitutes a “Package.” As the “organiser” under the Package Travel Regulations, we assume responsibility for the package if these travel services are: purchased together in a single visit to our website and chosen by you before agreeing to pay; or promoted, sold, or charged by us at an inclusive or total price; or advertised or sold under the term “package” or a similar term. An overview of our responsibilities as organisers is outlined in Section 2 of these Booking Conditions.

It’s important to note that even when we act as the organiser under the Package Travel Regulations, we still act as an agent for the individual suppliers of those travel services, and you will have contracts with each of them.

The travel services that can form a Package include:

1. Transport (e.g., flight).
2. Accommodation.
3. Rental of cars or other motor vehicles.
4. Any other tourist service not intrinsically part of one of the travel services in points A, B, and C.

For the purpose of the Package Travel Regulations, a Package is only created when the tourist services in category D account for 25% or more of the combined services’ value or are advertised as an essential feature of the Package.

Tourist services added after the start of transport, accommodation, or car rental services or those intrinsically part of other components will not form a Package. Such bookings will be treated as single-component bookings without rights under the Package Travel Regulations.

In cases where two or more travel services have already been combined into a Package by a third-party tour operator or principal, they will be the organizer and responsible for your Package under the Package Travel Regulations.

Your booking confirmation will specify if a Package has been purchased and identify the party responsible for it. Refer to Section B for details on our liabilities and responsibilities when selling a Package as an organizer.
C. Bookings

Bookings can be made through our website www.trazooka.uk, over the phone at 0208 135 6609, or in person at our agency premises. All bookings are subject to availability at the time of booking. We do not guarantee the continued availability of the advertised travel services, including those on our website, at the time of booking. Once you’ve made a booking request, we will confirm the availability of your chosen travel services.

When booking online, the order summary email is not a contractual acceptance of the supplier’s ability to provide these travel services. It’s an acknowledgment that we’ve received your offer. If the travel services are available as detailed on our website, we will issue a booking confirmation, marking the establishment of your contract with us. You enter into a legally binding agreement to purchase those travel arrangements, subject to the supplier’s terms and conditions and these Booking Conditions.

It is your responsibility to ensure that all names in the booking confirmation are accurate per the passports of the travelers in your party, and the travel itinerary meets your requirements. Changes are rarely possible once flight tickets and other travel documents are issued, and alterations may result in additional charges (refer to Clause F for amendment fees and cancellation charges).

Upon receiving all travel documents, carefully check details such as names, dates, and timings for accuracy. Notify us immediately of any errors or omissions. Additionally, please be aware that flight tickets or any supplied product are non-refundable, non-changeable, and non-transferable unless otherwise stated.

D. Flight Bookings 

Financial Protection:
When purchasing an ATOL-protected flight through us, you’ll receive an ATOL Certificate outlining the financially protected elements and providing details on what this means for you. If your flight is ATOL protected, you’ll be informed at the time of booking and issued an ATOL certificate (refer to Clause H for more information on ATOL protection). Please note that not all flights we offer are ATOL protected; some flight-only sales are conducted as agents for the airline.

Availability:
Seat availability and pricing are subject to the airline’s discretion. Flight times are provisional and may change according to the airline’s booking conditions. Most airlines declare bookings as non-refundable.

Fares:
Airfares can change rapidly after the initial quotation. To guarantee the offered fare, please make payment within 1 hour of booking confirmation. If the fare has changed by the time of payment, you have the right to cancel and claim a full refund if you choose not to proceed with the booking.

Indirect Flights:
Some flights may be indirect and fly via other airports. Details of any flight stopovers will be clearly communicated at the time of booking.

Baggage Allowance:
The free baggage allowance varies between airlines and routes. Our prices include the standard baggage allowance, as detailed in the airline’s booking conditions. Additional luggage may be added after booking, depending on the airline’s terms.

Certain airlines may consider hold luggage an optional extra. If a charge applies, it is not included in our headline prices, and the option to add this extra will be presented during booking. If you opt not to take hold luggage, you’ll receive the standard hand luggage allowance, typically between 5 and 10kgs. Ensure your bags meet the dimensions specified by the airline for carry-on luggage.

Check-in:
Check-in procedures are outlined in the booking confirmation email. Some airlines may require online check-in; failure to do so may result in check-in fees at the airport. It’s your responsibility to follow the airline’s check-in procedures and arrive at the airport three hours before departure. Check-in counters usually close 60 minutes before departure.

Amendment and Cancellation:
Most flight bookings are non-refundable, and amendments or cancellations incur charges. Refer to the individual airline’s booking conditions and Clause F for details. Contact us in case of any amendments or cancellations, as we act as your booking agent.

E. Price & Payment
The holiday price includes all known taxes, fees, and charges at the time of booking. For unforeseeable additional costs, you’ll be informed of the potential types before booking.

To secure your travel arrangements, an instalment or full payment is required at the time of booking, depending on the proximity to the departure date. Additionally, insurance premiums and booking fees must be paid.

For partial payments, the balance is due by the specified date in the booking confirmation. Failure to pay may lead to cancellation by the principal(s) or supplier(s), incurring associated fees outlined in their terms.

Note: Except for ATOL-protected bookings, all funds paid to us for travel arrangements are held on behalf of the supplier/principal. ATOL-protected funds are held for the benefit of the Trustees of the Air Travel Trust, without obligation to the ATOL holder if they fail financially.

F. Changes to the Price
We may alter your holiday price under specific circumstances:

Price changes due to fuel or power source costs, taxes, or fees imposed by third parties, including tourist taxes, landing taxes, or embarkation/disembarkation fees, or exchange rate fluctuations may occur post-booking. However, no changes will occur within 20 days of departure.

We will absorb any increase up to 2% of the travel arrangement price (excluding insurance and amendments). Any excess will be charged. If this results in an increase exceeding 8%, you can choose another holiday (with a refund for any price difference) or cancel, receiving a full refund, excluding amendment charges.

If the holiday price decreases due to the mentioned changes, a refund will be issued, deducting administrative expenses.

G. Changes & Cancellation
Changes :
For any modifications to your booking, you must inform us in writing through either post or email at the aforementioned Customer Services addresses. We cannot guarantee amendments post-confirmation and are subject to the terms of the travel service supplier(s). Except for increasing the number of persons in your party/booking, an amendment fee per passenger (as per Clause U) and airline/supplier amendment charges (if any) apply. If you possess travel insurance (refer to Clause G), you may be eligible to claim cancellation and amendment charges under your policy.

Cancellation:
You have the option to cancel your booking at any time. Your cancellation request, addressed to Customer Services at Trazooka UK, either via post or email must be initiated by the lead name on the booking. The cancellation becomes effective upon our receipt. Suppliers/principals may impose cancellation fees, specified in their terms, which can be up to 100% of the total travel service price, depending on the timing of cancellation. Bookings are generally non-refundable after the booking date. Additionally, an administration fee per passenger, as outlined in Clause U, is applicable due to the administration costs associated with processing your cancellation.

H. Insurance
We highly recommend securing comprehensive travel insurance for yourself and your group. Many of the travel service principals or suppliers we collaborate with may mandate insurance as a booking condition. In certain destinations, travel insurance is compulsory, and we will inform you accordingly. We suggest your insurance policy, at a minimum, covers cancellation costs; expenses related to medical assistance, including repatriation, for accidents or illnesses; loss of baggage and money; and other incidental expenses.

I. Financial Assurance

Flight Only: We offer financial security for selected flight-only services through our Air Travel Organizer’s License (ATOL) issued by the Civil Aviation Authority at Gatwick Airport South, West Sussex, RH6 0YR. You can contact the Civil Aviation Authority at 0333 103 6350 or via email at [email protected]. When you purchase an ATOL-protected flight from us, you’ll receive an ATOL Certificate detailing the financial protection and providing contact information for assistance in case of issues.

Flights sold as authorized ticket agents for the airline are not protected. We’ll inform you at the time of booking if your flight is ATOL protected and provide you with the necessary ATOL Certificate. If you don’t receive an ATOL Certificate, your flight won’t have ATOL protection.

If we sell a flight package as an agent for the organizer, you will be protected by the organizer’s ATOL, with the ATOL holder’s details in your booking confirmation. For flight packages sold by us as organizers, please refer to Section 2, Clause E. If your flight is ATOL protected, the service providers or we will deliver the purchased services or provide a suitable alternative. In cases where neither we nor the supplier can do so due to insolvency, an alternative ATOL holder may offer the services or a suitable alternative at no extra cost to you. You agree to accept the alternative ATOL holder’s performance of those obligations and to settle any outstanding payments under your contract with them. However, it might not be possible to appoint an alternative ATOL holder in some cases, allowing you to make a claim under the ATOL scheme (or with your credit card issuer, if applicable). If we or the identified suppliers can’t deliver the services due to insolvency, the Trustees of the Air Travel Trust may make a payment or confer a benefit under the ATOL scheme, and you assign any related claims to the Trustees. Such claims can be re-assigned to another body if they have compensated you under the ATOL scheme.

Acting as an agent for a package organized by a third party, we will inform you of the financial protection provided by the organizer in case of their insolvency. We are responsible for financial protection when we act as the organizer (refer to Section 2, Clause E).

J. Travel Documents
Upon full payment of your booking, all travel documents (such as tickets and insurance policies) will be dispatched to you via email within 48-72 hours, or by post upon request. In the case of last-minute bookings, documents can be sent within 24 hours. Once documents are posted, we assume no liability unless their loss results from our negligence. In such cases, if reissuance of tickets or documents is required, all associated costs are your responsibility. Reissuing documents is only possible up to 7 days before departure. If necessary, you may opt for alternative delivery methods, such as courier, at your own expense.

K. Passports, Visas & Health

It is your responsibility to inform us of any medical conditions and reduced mobility before booking to ensure the suitability of your trip for your specific needs.

While we can offer general information about passport, visa, and health formalities in your destination countries, it is your responsibility to verify, fulfill, and confirm your own specific circumstances with the relevant Embassies and/or Consulates and consult your doctor as applicable. Requirements can change, and you must check the up-to-date position well before departure. Note that for air travel within the British Isles, airlines require photographic identification, such as a passport or driving license.

Passports: Most countries now require passports to be valid for at least 6 months after your return date.

Visas:
Some countries require a transit visa for connecting flights. We will inform you if a transit visa is necessary. Additionally, check the UK government foreign travel website for the latest information on visa entry requirements at www.gov.uk/foreign-travel-advice.

An ESTA visa is required for all USA-bound travel and transits; an ETA visa is necessary for all Australia-bound travel and transits. Check for flight alterations involving two separate airports; it is your responsibility to arrange the transfer to the correct airport and obtain a transit visa if applicable. Special conditions apply for travel to the USA, and passengers must have individual machine-readable passports. Refer to www.uk.usembassy.gov. For European holidays, obtain a completed and issued EHIC form before departure. Non-British passport holders, including other EU nationals, should seek up-to-date advice from the Embassy, High Commission, or Consulate of your destination or countries through which you are traveling.

Security:
Stay informed with up-to-date travel advice from the Foreign and Commonwealth Office at www.gov.uk/travelaware. Refer to Clause Q.

Children:
Airlines usually require additional documentation for children traveling without their parents or unaccompanied. Notify us in advance. We are not responsible for any refusal to embark or delays due to failure to obtain the required documentation.

Pregnancy:
Airlines reserve the right to refuse embarkation to women in advanced pregnancy. Inform us at booking if you or someone in your party is pregnant. We do not accept responsibility if travel is refused due to pregnancy without prior notification.

We do not accept responsibility if you cannot travel or incur any losses due to non-compliance with passport, visa, immigration requirements, or health formalities. You agree to reimburse us for any fines or losses incurred due to your failure to comply with these requirements or formalities.

Keep in mind that entry and visa requirements can change, and it is your responsibility to have the correct visa and satisfy local medical requirements. Travel Center is not liable for delays or changes to your travel plans caused by incomplete or incorrect travel documents. Click here for more information.

L. Final Travel Arrangements

Please ensure that all your travel, passport, visa, and insurance documents are in order, and arrive well in advance for the airport check-in (refer to Clause D – Check-in). It may be necessary to reconfirm your flight with Travel Center before departure. Feel free to request your airline’s contact details from us, allowing you to verify any changes to the scheduled itinerary directly with the airline. It is advisable to reconfirm your flight at least 72 hours before your outbound flight, and make a note of any reference number or contact name during the reconfirmation process. Failure to reconfirm may result in being denied permission to board the aircraft, and refunds are unlikely.

All passengers arriving in the UK and passing through the UK border must complete a Passenger Locator Form 48 hours before arriving in the UK. Click here to access the form.

Depending on the destination, passengers may be required to undergo a PCR test several days before their flights. It is recommended to contact the relevant embassy for the latest travel requirements before the journey. Click here for more information.

Complaints
In our role as an agent, we are here to support you with any complaints, and you can reach our Customer Services at [email protected] or by mail to Customer Services, Trazooka UK, 63-66 Hatton Garden, 5th Floor, Suite 23, London, United Kingdom, EC1N 8LE, United Kingdom. However, since the contract(s) for your travel arrangements is directly with the principal(s) or supplier(s), any concerns about the travel arrangements should be directed to them initially. If issues arise during your holiday, it’s essential to report them promptly to the principal/supplier/their local supplier and the travel agent. Failure to follow this procedure may limit the opportunity for the principal/supplier to investigate and address your complaint, potentially reducing the compensation you may be entitled to or even resulting in no compensation at all.

For post-travel complaints, please correspond directly with the principal/supplier, whose name, address, and contact details can be found in the confirmation documents we provide you. We are available to assist you in this process; feel free to contact Customer Services at [email protected] 

M. Authority For Your Booking 

Your contractual agreement is directly with the supplier/principal, and their specific booking conditions govern the arrangement. As an agent, our role is confined to facilitating the booking based on your instructions. We bear no responsibility for the actual delivery of the travel services. Any information about the travel arrangements provided to you is done in good faith, and we assume no liability for it. However, should we be deemed liable to you under any circumstance, our maximum liability is capped at twice the commission cost we earn from your booking (or the relevant proportion if not all individuals on the booking are affected).

We do not exclude or limit liability for instances of death or personal injury arising from our negligence or that of any of our employees while acting within the scope of their employment.

Please note: In cases where we act as the organizer of a Package under the Package Travel Regulations, our responsibility as an organizer will apply, and the supplementary terms and conditions outlined in Section 2 will be applicable.

N. Unavoidable And Extraordinary Circumstances
Unless expressly stated otherwise in these Booking Conditions, we shall not be held liable or obligated to compensate you if our contractual obligations face disruption due to circumstances beyond our (or a supplier’s) control, which are deemed unavoidable and extraordinary. These are situations where the consequences could not have been mitigated even with the implementation of all reasonable measures (“Unavoidable and Extraordinary Circumstances”). Within the scope of these Booking Conditions, such circumstances encompass, but are not limited to, warfare, acts of terrorism (and the associated threat), civil unrest, substantial risks to human health like the outbreak of severe diseases at the travel destination, or natural disasters such as floods, earthquakes, or adverse weather conditions that make safe travel or stay impossible at the destination. This also includes actions by any government or other national or local authority, including port or river authorities, industrial disputes, labor strikes, lock closures, natural or nuclear disasters, fires, chemical or biological disasters, unavoidable technical problems with transport, air traffic control strikes, flight cancellations, and all similar events beyond our or the supplier(s)’ control.

Brexit Implications: It is important to note that certain travel services may be influenced by the United Kingdom’s decision to exit the European Union. This could involve the unavailability of specific flight routes, access to certain ports and airports, and alterations to visa requirements for British citizens traveling to, within, or through the EU. Rest assured that we will actively monitor this situation and promptly inform our customers if we become aware of any confirmed bookings that will be affected. However, as this is an unprecedented event beyond our control, we would consider any such changes as Unavoidable and Extraordinary Circumstances, as outlined above. While we will make every effort to provide suitable alternative arrangements or refunds where feasible, we will not be liable to pay any compensation.

O. Accommodation Ratings Standards & Conditions

All ratings are sourced directly from the respective supplier or are calculated based on our industry expertise and customer input. Ratings provided by us are explicitly identified and are designed to offer an indication of the services and amenities you can anticipate from your accommodation. It’s essential to note that standards and ratings might differ across countries and suppliers. We strive to provide the official rating of the accommodation on our website by making reasonable efforts. However, we cannot ensure the accuracy of all ratings. The official accommodation rating, when available, is included in the accommodation description on our website.

Upon registration, you will be allocated a room upon arrival at your accommodation. It is essential to confirm check-in and check-out timings directly with your accommodation provider. Any local taxes and charges must be settled with your hotel provider in advance during check-out.

While we cannot guarantee specific requests, we recommend verifying them with the accommodation reception/front desk during check-in or reaching out at least 72 hours before check-in for confirmation. In the event of denied requests, World Holiday Vibes will not be held responsible.

Certain hotels have room-specific regulations that may limit access to amenities like restaurants, swimming pools, and play areas.

Renovations and refurbishments, along with associated noise, are occasionally inevitable in hotels. If such works are identified, we will notify you before making your reservation or as soon as we become aware of them.

P. Taxes, Local Charges, and Resort Fees:

It may not always be feasible to include all departure/city taxes on your ticket/hotel. Some destinations require local payment of departure taxes/city taxes directly to the government of the visited country, and these payments are non-refundable.

Certain countries/cities/airports/hotels enforce additional taxes and charges, such as departure, tourist or city taxes, facility fees, or compulsory resort fees. These extra fees contribute to the maintenance of local facilities and services and are payable directly to your accommodation or local authorities.

Your service providers or we cannot pre-collect these taxes. You are responsible for settling these taxes and charges locally before checking out at the hotel, and they are subject to change by the relevant governments. While airport departure taxes are typically included in most airline ticket prices, additional local taxes upon departure from a country may apply and are not included in your booking. For further clarification, please inquire with us before booking. These taxes or charges are not our liability and are not part of your booking.

Some countries may impose an extra local tax upon departure, which, unless specified otherwise, is not included in your booking. We recommend seeking clarification from us before booking. Please note that these taxes or charges are not covered in your booking, and we are not responsible for them.

Q. Descriptions and Content Disclaimer:

All descriptions and content on our website or any other materials provided by us are presented on behalf of the respective supplier. They are designed to offer a general overview of the services provided by the supplier. Due to limitations, not all details of the services can be included on our website. Availability is subject to change, and if you need further details about any travel arrangements or services, please feel free to contact us.

R. Travel Safety Awareness:

It is your responsibility to stay informed about Foreign Office advice regarding the safety of the countries and areas you plan to visit and to make decisions accordingly. Please refer to https://www.gov.uk/travelaware for the latest information. Foreign Office advice to avoid or leave a specific country may be considered an Unavoidable and Extraordinary Circumstance, as outlined in Clause 14 above.

S. Your Conduct and Behaviour:

You are required to maintain orderly and acceptable conduct, ensuring the enjoyment of others. If, in the opinion of the supplier/principal or any person in authority, your behavior or that of any member of your party causes or is likely to cause distress, danger, annoyance to others, damage to property, or results in a transportation delay or diversion, the supplier reserves the right to terminate your booking immediately with no further liability to you. You and your party may also be held accountable for any loss and/or damage incurred, and each member of your party will be jointly and individually liable for such consequences. Full payment for any damages or losses must be settled directly with the supplier/principal before departure. Failure to make payment will render you responsible for meeting any subsequent claims (including legal costs) made against us due to your actions, along with all costs incurred in pursuing such claims. We cannot be held responsible for the actions or behavior of other guests or individuals unrelated to your booking arrangements or with us.

T. Handling Personal Information:

As part of the booking process, we will require certain personal information from you, including but not limited to your name, email address, telephone number, passport details, and other relevant identification information. Additionally, we may need to collect sensitive information, such as health details, disabilities, or religious preferences.

Your personal information, including sensitive data, will be processed for the sole purpose of arranging your travel services. We will share this information with the relevant suppliers and entities involved in providing your travel arrangements, as necessary for the organization of your trip. In compliance with legal requirements, this information may be disclosed to public authorities like customs or immigration, and in some cases, to security or credit checking agencies. For travelers to the United States, data will be sent to the US Customs and Border Protection to prevent terrorism and other serious transnational crimes.

If your travel extends beyond the European Economic Area (EEA), your data may be transferred to suppliers outside the EEA, adhering to the guidelines of the General Data Protection Regulation governing such transfers.

By proceeding with this booking, you acknowledge that the personal information provided in your booking form may be shared with relevant suppliers and parties essential for facilitating your travel arrangements.

For comprehensive details on how we handle personal data, please refer to our Privacy Policy.

U. Service Charges